FREQUENTLY ASKED QUESTIONS
Support available M-F 9:00AM EST to 5:00PM EST
E-Mail: hello@footwearrepublic.com
Free standard shipping (3-14 days) on all orders.
We are currently shipping from U.S wearhouses.
FAQs - General Information
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I haven't received my item. What can I do?
Write us an email at hello@footwearrepublic.com with your order ID and we will investigate further. You can also reach out via our Contact Page.
I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 14 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
Can I exchange my order instead of returning it?
As a FootwearRepublic.com customer, you have the option of exchanging an eligible order instead of returning it for a refund. The funds from the original order will be transferred to an e-Gift Card when the exchange is processed. If the exchange order is returned, we will issue the refund back to an e-Gift Card for the full amount (minus shipping). An exchange also requires the original order to be returned to FootwearRepublic.com within 14 days. If we do not receive the original order within 14 days, the credit card on file will be charged the full amount of the replacement order.
Please send us an email or start a chat, and we will gladly share more details on how to process an exchange. We are available Monday – Friday from 9:00am EST to 5:00pm EST and more than happy to help!
How long does it take for me to get a refund?
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
How do I know my shoe size?
If you are unsure of your shoe size, you can measure your shoe size. Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannock device® can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.
Do you do back orders?
No. We do not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be canceled unless a replacement item is requested.
Do you have a catalog?
No. Currently, we have a ‘virtual’ catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular shoe or style of shoe that you are interested in, please feel free to contact us and we will be happy to help you locate it.
Do you match prices if an item goes on sale after my purchase?
If the price on our website drops within 7 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact us by chat or email, and we’ll be happy to assist you.
Do you offer Live Chat support?
Yes, we do! To get in contact with one of our live chat specialists, look for the Live Chat button located on the top right hand of the page. Live Chat is available Monday – Friday 9:00am EST to 5:00pm EST